Giving Effective Feedback
Charlene M. Dewey, MD, MEd, FACP, Assistant Dean of Educator Development; Associate Professor of Medical Education and Administration; and Associate Professor of Medicine at Vanderbilt University School of Medicine in Nashville, offers these suggestions for effectively communicating feedback to trainees.
Setting the Parameters
- At the start of a rotation, talk with students about their goals and objectives; create a safe learning environment; and let them know to expect feedback.
- If you are giving immediate feedback to correct a negative behavior, for example, the student said something inappropriate to a patient, be sure to give specific guidance and a plan for improvement.
- Evaluations should be based on direct observations, not on rumor or second-hand information.
During the Meeting
- Encourage the trainee to self-assess his or her performance.
- Share your impression of positive behaviors and areas that need improving.
- Provide suggestions for problem solving.
- Assess how well the trainee understood your evaluation.
- Provide a review of your assessment based on your observations of the learners’ skills and behaviors to be improved prior to the final evaluation.
- Make plans to follow up on progress. ■